JohnH
New Member
I am a loyal Dynon customer and have help sell and install many of your products. Generally I find your support and technical help and product warranty excellent. Well done for that. I do not live in the USA and have had great support all the time.
I do have an issue that really really burns me badly. This is the issue of the extremely expensive certificate to run navigation and mapping software. To pay an additional $500 for this, I feel like I am really being gouged badly. This hurts. I have worked with Advanced flight systems EFIS systems and they dont require this expensive add-on to have the Jeppesen Nav and Data added. Additionally Nav and Obstacle data is free for MGL, no certificate is required.
If you feel the need to charge a one-time fee for this, then why not simply add a reasonable price to the cost of the D-1000 or D-700, like $100 or $200. Those who dont wish to use the nav data from another supplier don't have to, and you can recoup your costs by the sale of your display units. Many users have more than one unit in a plane and you can recoup these costs at a much more reasonable rate for the user. The user wont feel like he is being bitten in the back after he has bought a great system.
I have installed a D-1000 and a D-700 along with all the fancy goodies including autopilot in a Kitfox SuperSport, but I have delayed installing the Nav Data software simply because of the certificate price. Ouch!! Now I can't even get 30 days free trial because the system says I have 0 days free trial remaining and I have not even installed any nav or obstacle data yet!!
I have purchased the Pocket FMS data at a very reasonable price compared to the expensive Jeppesen option, but am thinking twice again again about forking out $500 for a certificate to run it.
I have a friend you found this out after the fact, he was running nav data quite happily, but could not understand the warning message each time he flew. Suddenly the system stopped working and he was seriously dissatisfied that he had to fork out $500 later.
I feel that this issue really does not help your great company's image and marketing. I certainly hope you can listen to your customers here.
I do have an issue that really really burns me badly. This is the issue of the extremely expensive certificate to run navigation and mapping software. To pay an additional $500 for this, I feel like I am really being gouged badly. This hurts. I have worked with Advanced flight systems EFIS systems and they dont require this expensive add-on to have the Jeppesen Nav and Data added. Additionally Nav and Obstacle data is free for MGL, no certificate is required.
If you feel the need to charge a one-time fee for this, then why not simply add a reasonable price to the cost of the D-1000 or D-700, like $100 or $200. Those who dont wish to use the nav data from another supplier don't have to, and you can recoup your costs by the sale of your display units. Many users have more than one unit in a plane and you can recoup these costs at a much more reasonable rate for the user. The user wont feel like he is being bitten in the back after he has bought a great system.
I have installed a D-1000 and a D-700 along with all the fancy goodies including autopilot in a Kitfox SuperSport, but I have delayed installing the Nav Data software simply because of the certificate price. Ouch!! Now I can't even get 30 days free trial because the system says I have 0 days free trial remaining and I have not even installed any nav or obstacle data yet!!
I have purchased the Pocket FMS data at a very reasonable price compared to the expensive Jeppesen option, but am thinking twice again again about forking out $500 for a certificate to run it.
I have a friend you found this out after the fact, he was running nav data quite happily, but could not understand the warning message each time he flew. Suddenly the system stopped working and he was seriously dissatisfied that he had to fork out $500 later.
I feel that this issue really does not help your great company's image and marketing. I certainly hope you can listen to your customers here.