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Thanks for the reply, I think it is just a black screen. I hadn't got to the firmware update, because I was following the prompt that asked me if I wanted to create a backup. Lance

I was trying to update my firmware from 5.2 to 5.3, and when I got to the step where it asked me if I would like a backup, I chose yes.  During the process, when info was coming across the screen saying how the progress was going, it would occasionaly say error--trying again.  After a while, it...