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In looking through the diagnostic data a bit this morning, I see that the files show you're running 17.1.0. Have you updated to the newest version that came out recently? (17.3.0) There was some work done by our software team with respect to system reboots and system events. There is still...

Thanks for the update! Glad to hear that. If anything else comes up, let us know. Thanks, David

It's for both the 261 and 262. I have attached the service bulletin from Trig that this update covers for reference for the background on it. The service bulletin doesn't discuss the software update process with SkyView. This should be used simply as a reference for the reasoning behind the...

We have not had reports of this so far with 17.3.0. We do get reports from time to time of traffic dropping, but there have been some fixes for that over some of the recent system updates. So far it doesn't sound like others have noted any changes there with this one, but as Rhino did note, it...

Hi there, If you use this link to submit the files to us, someone will be able to review them to see what caused the reset. Diagnostic File Upload Link Those files are password protected, so there's not much that can be viewed in the field with those specifically. We have a program that...

It is possible to go backwards in software with the system. The transponder is a bit more difficult to do so, normally that's something that has to be done by our repair department.

Hi Jeff, If you haven't already, please email us at support@dynon.com. You can put attn: David and it will get to me directly.

All, We are aware of some reports of the most recent transponder update seeming to stall at 99%. If you experience this, let the system sit for a brief period of time and it may complete itself. If you see this update percentage stall and you give the update ample time (~10 minutes or so) to...

A question for you all. Do you each have dual screens or single screens? The update should progress without having to pull power at 99%, though you're doing the right things in the end. Just trying to understand if there are any commonalities to it not finishing on its own. Thanks,