Auto pilot panel causing trim failure TECHNICAL SERVICE BULLETIN: 104808-000

Ccandrews

I love flying!
Joined
Dec 19, 2017
Messages
24
I wanted to get the word out about this important autopilot panel service bulletin.

I have skyview system with an autopilot control panel. Yesterday my elevator trim became flakey, possibly making un-commanded trim movements, but certainly not reliably making manually commanded movements. Eventually I was able to bring it back to about 2/3 of the way to the down limit, so the stick was heavy but still manageable. Manual control became more and more intermittent and then stopped working in one direction entirely.

The autopilot panel was clearly receiving trim commands in both directions, but the actuator would only move in one direction. Neither pilot or copilot stick trim buttons or the autopilot itself could move the trim in the broken (up) direction. After several minutes of dinking with it, I pulled the fuse to make sure the trim did not completely runaway to the down limit.

in fairness, I don’t know if the AP panel had run the trim to the down limit as a part of it failing…or if the autopilot had run the trim to the down limit since it was dealing with some significant vertical drafts before I kicked it off.

Once on the ground, I started diagnosing and found the actuator was fine and if I physically reversed the actuator drive polarity the problem reversed. So the fault had to be somewhere in the signal from the Dynon system. When moving the actuator in the “working” direction the AP panel was sending a full command signal to the actuator, but in the ”broken” direction it was only sending a signal in the mV range.

Then I started hunting and happened across this service bulletin on the AP panel where the AP panel can cause un-commanded trim movements or completely fail in one or both directions. Since my serial number was among those affected, I pulled the unit and FedEXed it back to Dynon for repair and am grounded in the meantime.

I have to say that I am extremely disappointed Dynon did not proactively contact owners about a potential runway trim caused by a failure in the AP panel. When I called Dynon technical support, given my phone number they already had the rest of my contact information and mailing address. They know what my system is and the serial numbers of each sub-system yet, as far as I know, I never received a heads up about this potentially catastrophic issue.

Hopefully I will receive the repaired AP panel back and will never see this problem again, but a tremendous amount of trust has been lost in the hardware and in Dynon.
 

Stevec

Member
Joined
Jun 24, 2020
Messages
116
Not sure what aircraft type you have but Vans released a Service Bulletin about this last year.
 

Dynon

Dynon Staff
Staff member
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Jan 14, 2013
Messages
14,224
Location
Woodinville, WA
I wanted to get the word out about this important autopilot panel service bulletin.

Craig,

We do try to notify customer of service bulletins. The primary way we do this is through our email newsletter, which you can sign up at https://www.dynonavionics.com/newsletters.php (it looks like you're not currently subscribed, and its best if you do it yourself to make sure you get the confirmation email etc). There is an option to receive ONLY service bulletins if you'd like.

All of that said, you've highlighted that there are additional ways that we could try to notify possibly affected customers of bulletins. One is here, as you've done for the community. Another is by using our customer support contact info, which has some technical challenges (the support system isn't connected to our email newsletter, and there are some privacy things that may inhibit us from cross-populating this data.). All of that said, we'll try to do better here. Thanks for helping get out the word, and sorry we fell short here.

Michael Schofield
Director of Marketing
Dynon
 
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