We have heard of isolated instances of this issue when the EFIS is equipped with the internal battery. If you have the internal battery installed, it actually isn't strictly necessary to have the keep alive line connected, as all the keep alive connection does in this case is trickle charge the internal battery. Our internal batteries are a Li-Ion type, which do not really lose much of their charge over time. So even a single flight every few months should keep the EFIS battery naturally topped off when powered up via normal, aircraft master power. If you did not have the battery the keep alive line would power the internal clock, and then you would need keep alive connected. But since you do have the internal battery, it can power the clock indefinitely.
In short, disconnecting keep alive should solve the problem.