D10A and EMS no longer connects to PC

[madb1rd]

OK, so, as of about a year ago something changed that will not allow either unit to connect to download data, view version, etc.

Both were updated to the latest versions in late 2016. I used my Mac/Bootcamp/Win8 and the Dynon serial cable, which has worked fine since new. Now this no longer works, nor does it work on four different POSWindows machines with differing OS versions including a brand new one. I've tried native drivers, Dynon's drivers, taxicab drivers, nail drivers, all to no avail.

The POSWindows PC connects to the serial cable and shows good connection to the port via Device Manager. There are no other ports connected or active. With the cable connected to either unit it will start when selecting "detect version." It gives the annoying popup window, "connected to Dynon device?" clicking yes causes it to go into attempting connection mode for a few minutes than it errors. It used to just go immediately yellow screen and connect at this point.

Given the number of recent posts about this problem could someone at Dynon please give this some attention and fix it. Or design a USB adaptor for the DSAB that works without relying on POSWindows Microsoft crap... ask me how I feel about anything made by Microcorrupt...

Thank you,

 

[Dynon]

What color is the cable you're using? Although they can be finicky, most people are able to get them working without too much of a fuss (there are literally thousands of these out there). Have you tried a different converter by chance? If it's the same converter that's been problematic since working, I'm wondering whether, despite it being seen by device manager, there's something up with it. Also, have you confirmed that the wiring on the other side of the USB/serial converter is sound? If it's not working with a separate D10A and EMS harness, then that would help rule that out as the issue.

 

[madb1rd]

Hi,

The serial to USB cable is black, as supplied from Dynon. It worked well for some years and in fact was used to update the last update, circa 2016 sometime. Agreed, it’s the same issue with more than one unit so is likely not back end wiring.

With Windows 8 or 10, which driver should I be using, your website leaves this a little confusing. Native, Dynon 32, or Dynon 64?

Have you a list of the advanced settings for the port, maybe something’s ary there?

Would it help to call you while I’m at the plane to debug this?

Thank you

Wheeler

 

[madb1rd]

Argh, to update...
Borrowed a friend’s Dynon USB to serial converter cable and it worked. I guess nothing lasts forever, but in truth I’ve probably only used that cable twenty times.

Off to ordering another one...

 

[Dynon]

Was his the same model, out of curiosity? (ie same color and physical design)

 

[madb1rd]

As a follow up, a new Dynon cable did the trick. I can’t say I’ve had too many serial cables up and die on me.