Airmate Data transfer issues

[PTJ]

I've read different issues regarding moving Airmate data. Here's my issue: after successful downloads mine is stuck at "writing directories" to my USB. Looking at the Airmate-Dynon Interworking manual but not getting anywhere. After well over an hour of no movement of the status bar I had for force quit the data manager app.

Has anyone experienced this? Any solutions?

 

[Rhino]

PC or Mac? Airmate was having problems with the Mac a couple of months ago.

 

[PTJ]

MAC. I'm currently trying a different approach. Rather than using the Airmate Data Manager I'm just downloading the separate files to my laptop then dragging them individually to the USB stick. Seems to be working but won't know the real answer until I go to load them on the HDX.

More to follow . . .

 

[Rhino]

That's the workaround some used for their Mac issues. They reported it was really slow though.

 

[PTJ]

Airmate also offered the suggestion to go to MacOS settings: Privacy & Security: Full Disk Access: then add Airmate Data Manager to the list and grant it disk access. That then allowed me to use the Data Manager to lead the USB drive.

Vincent from Airmate was extremely helpful with several email exchanges offering helpful suggestions but he admits they don't understand the MacOS behavior sometimes. Still, great customer service.

 

[RV8JD]

Airmate also offered the suggestion to go to MacOS settings: Privacy & Security: Full Disk Access: then add Airmate Data Manager to the list and grant it disk access. That then allowed me to use the Data Manager to lead the USB drive.

Interesting. I’m using an older iMac running Sonoma 14.5 (the latest OS) and did not have ‘Full Disk Access’ enabled for Airmate Data Manager. I just updated to the latest charts with no problems.

Also, note that the Airmate Data Manager for Mac is up to v1.5.

 

[PTJ]

I'll the last person to claim I understand the issues.

 

[JohnAJohnson]

I got their email today about the new Airmate Data Manager so I thought I would try it. It was extremely slow and appeared to stall, and even after 11 hours, the progress bar barely moved. I tried downloading the data with a web browser instead, and it was successful and not too slow (11gb total), so it isn't the server speed that's slow. Same results as previous attempts months ago, where I gave up after letting it run for two days with hardly any progress. The Data Manager just flat doesn't work.

Edit: Windows 11 Pro

 

[soarhead]

FWIW, I have had the same issues with the data manager app on both the iMac and MacBook. For quite some time now, I have found it much simpler to just download directly to the USB. Never had any issues running the charts and maps on the Dynon.

 

[Notarpilot]

FWIW, I have had the same issues with the data manager app on both the iMac and MacBook. For quite some time now, I have found it much simpler to just download directly to the USB. Never had any issues running the charts and maps on the Dynon.

I got their email today about the new Airmate Data Manager so I thought I would try it. It was extremely slow and appeared to stall, and even after 11 hours, the progress bar barely moved. I tried downloading the data with a web browser instead, and it was successful and not too slow (11gb total), so it isn't the server speed that's slow. Same results as previous attempts months ago, where I gave up after letting it run for two days with hardly any progress. The Data Manager just flat doesn't work.

Edit: Windows 11 Pro

How do you download it from the web browser to the USB stick? I'm having trouble with the data manager.
1. It says "Cannot connect to server, please retry later"
2. When I click on "Program USB stick" it tells me "Removing obsolete data..." while the USB stick is blank. I formatted the USB stick beforehand and verified the memory was empty. The progress bar shows a little green but never moves past that.
I'm also not using a VPN. I paid for the subscription and it's not working. I was using Seattle Avionics before and it was very easy to update a USB stick but Airmate is much cheaper. Also, as a lifetime subscriber of FlyQ EFB and their whole recent fiasco of sticking it to the people who purchased lifetime subscriptions, I'd rather not do business anymore with SA.

The attached images are of what I see in the above examples.