Both my screens have colored vertical lines. Help

[flyingboy]

Both my sky view screens 10 and 7 will not boot up. They come up with colored vertical lines and go from black screen to lines. I have checked everything. I have removed them and tested them with another dynon 37 pin lead to another odyssey. Battery and the same issue. Now am really concerned. They won't respond to the reboot process nothing works. All my electrical system is fine everything else is in good working order. I even disconnected the stand by batteries no change. This is a big concern for me. I have a photo but don't know how to attach

Hugh

Australia

 

[tonybailes]

Re: Both my screens have colored vertical lines. H

Hi Hugh

I,ve got the same problem and have sent them back to Dynon for repairs. Get hold of the Tech support guys and chat to them.

Cheers
Tony

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

Thanks Tony Agggggghhhhhhhhh This will be a real pain if they have to go back.. Dynon support, Help

Hugh

 

[dynonsupport]

Re: Both my screens have colored vertical lines. H

We'll probably need to see your units, but give us a call at 425-402-0433 first. One thing you could try, if you haven't already, is to disconnect the SkyView backup batteries if installed, and then see if the displays boot.

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

I have disconnected the back up battery's and tried to start them on another stand alone battery. I will call you

Cheers

Hugh :'(

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

I have called, your tech support and were very helpful, Unfortunatly the screens will be coming back..

Cheers

Hugh

Australia

 

[AVDOC]

Re: Both my screens have colored vertical lines. H

Had just received my 7" display, working on EMS files on shore power. After 10 hours powered down, then back up- now get the colored lines. Tried with/without lithium battery, and with full charged battery- no change.  Was advised by Dynon to return unit 10 working day turn around bummer- panel project on hold Tom- North Idaho

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

My screens are in transit from Australia, Looks like an issue has raised its head will be interesting to see how many others get the issue. I also work in the software business and understand what can happen at the bios end, thanks Dynon for the follow up lets hope an update sorts it out.

Cheers

Hugh

 

[Gundy4578]

Re: Both my screens have colored vertical lines. H

My 10" did the same thing yesterday I disconnected the back up battery and it turned it self off. I let it sit for five minutes then fired it up again. All good. Could Dynon tell us if this is serious as I'm ready to test fly my plane in a couple of days. I would be a slight bit upset if I need to send it back to USA after building for so long then can't fly. Oh by the way it only did this after half an hour of power up time after installing version 3.0. Thanks

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

FYI mine did the same for a few times before it crashed altogether. I am sure Dynon will sort it out but it is a bit painful having to return them.

 

[trevpond]

Re: Both my screens have colored vertical lines. H

Hugh and Grundy,

What serial numbers are your units?

Reason for asking is that I had three units that all had to go back to our UK importer and the new one was a much later serial number.

regards



Trev

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

Trev

I am traveling until the end of the week, will check with the serial numbers and advise

Cheers

Hugh

 

[dynonsupport]

Re: Both my screens have colored vertical lines. H

There's no serial number correlation here, but we have had a few customers experience this type of failure. We've nailed the root cause and 3.1 will ensure that this doesn't happen to anyone else.

 

[Gundy4578]

Re: Both my screens have colored vertical lines. H

G'day Dynon when can I download 3.1 to stop this happening again. I really not keen to send it back to u just yet. Thanks for working on the problem. Gundy :-/

 

[dynonsupport]

Re: Both my screens have colored vertical lines. H

Next week, pending final testing.

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

It will be easier to keep my screens and load the new software before sending them back. If it another week it will be OK.

Cheers Hugh

 

[dynonsupport]

Re: Both my screens have colored vertical lines. H

The failure we fixed in 3.1 can only occur if you have a backup battery connected. If you do, disconnecting it will prevent it from happening with 3.0, and then you can reconnect with 3.1.

If it has already occurred with a screen, there is a part inside that is damaged and it will need to come back to fix it, just loading 3.1 will not fix it (not that you could since you can't boot the system to load 3.1).

 

[flyingboy]

Re: Both my screens have colored vertical lines. H

Whatever is decided to do I look forward to getting them fixed and returned so I can continue to finalize the installation.