So it was waiting for FAA approval, and you think Dynon was kicking the can down the road? You think Dynon controls the FAA? Seriously?... they kept telling me all the work, engineering, testing/flying had been done, and it was with the FAA, waiting for approval. But Dynon kept kicking the can down the road...
No, of course not, what I am saying is that Dynon was not being truthful about the status of their V-Tail autopilot situation. If it was really done and just waiting for FAA approval, why has it now been dropped from their list? They go through all of that, and now there is no effort to see it through? Dynon just announced the Cessna 182 is approved, and the same day a Beech Debonair C333A gets added in early stages of the upcoming autopilot approvals list. Still nothing about the older V-Tails? Dynon is not being truthful or transparent with their customers. They are not communicating or offering guidance to the fleet of V-Tail owners, and especially to those owners who have already invested dearly in Dynon systems. No respect, no honor. This thread holds but two examples of customers who have taken the deep dive to fully upgrade their Bonanza panels and invest their trust, dollars, and faith with Dynon, and how have they been rewarded? What message does this send to those who are contemplating an upgrade to their own panels? What reason would they have to choose Dynon? I cannot count the number of people considering panel upgrades who have asked me about my panel, about Dynon, and why not Garmin? Where do you think their $$$ will go?So it was waiting for FAA approval, and you think Dynon was kicking the can down the road? You think Dynon controls the FAA? Seriously?
From what I can tell, I think @BrentDana and I began our Bonanza panel upgrades at a similar time, in the fall of 2019. I wrote an initial rant on the frustration with the AP approval process back on May 2, 2021, to which @BrentDana replied in part, "My whole mission was the auto pilot." I could not have said it better. I came to Dynon for the prospect of a nice glass panel upgrade with seamless integration of features and function. Throughout my pre-purchase conversations by phone with Dynon sales (Fall, 2019), the AP approval was only a matter of when, not if. After receiving my Dynon system, and beginning the upgrade process, I found reason to call Dynon on numerous occasions with questions on the install. They were all very helpful, and with each phone conversation I also inquired regarding AP status. It was always just around the corner. There was never any doubt that it would happen, only uncertainty as to when. These were all phone conversations, so nothing I have in writing to post here. Dynon didn't publish official promises on their website publicly, but direct conversations seemed more revealing. Do I think they lied? No, I believe they were genuine in their belief that the AP approval was just a matter of time. I understand that if they were truly just waiting for the FAA approval, well that is a fickle beast, and it was in the middle of the COVID fiasco too. So I understand how the schedule slips. The crux of the issue here is not that it was delayed, but that it was dropped entirely, and without sufficient explanation or guidance, especially to those of us who already invested significant sums of money, based on very reasonable expectations provided by Dynon. Dynon themselves posted a rather lengthy mea culpa of sorts here in the forums on June 29, 2021, almost 1-1/2 years ago now, falling on their sword and saying sorry. As part of that post they give credence to the concept that Dynon changed their message to potential customers, but only after the 35 AP was dropped:I've seen Dynon tell customers on numerous occasions, here and elsewhere, not to base their panel decisions on presumed future approvals. While there have been some past issues with overzealous sales reps predicting approvals, I've never seen Dynon themselves make any such claim. And many of the reps making the claims were not Dynon employees. Quite the opposite of all this, Dynon has repeatedly warned against making such assumptions or predictions as regards approval dates. There were sometimes delays with development or additional actions Dynon had to take at the request of the FAA in some of the approval processes, but Dynon was very up front and honest about all those as far as I've seen. If you can give me some examples where Dynon themselves have made any such predictions of approvals or expected approval times, please post them here. So far, no one making these claims against Dynon has provided any evidence they've done any such thing. I'm not saying it can't have happened, mind you. I've just never seen any hard evidence that it has. I have no doubt even Dynon didn't initially expect approvals to take this long, especially when approvals handled by other FAA offices seem to happen much quicker. Unfortunately, they don't get to pick which office handles their approvals. Yet, none of that seems to stop people coming here and other places to blame Dynon for delays caused by the FAA. Dynon is just as frustrated with those delays as anyone else is. You, like many others, seem to be the victim of false or insufficient information, neither of which is the fault of Dynon. Nor is it their fault if people ignore their advice not to assume approvals will come in a timely manner. Yes, people may decide to go elsewhere. Many already have, and many more probably will. But there isn't anything Dynon can do about that, and it isn't fair to blame them for the problems at the FAA.
"My whole mission was the auto pilot." I could not have said it better. I came to Dynon for the prospect of a nice glass panel upgrade with seamless integration of features and function. Throughout my pre-purchase conversations by phone with Dynon sales (Fall, 2019), the AP approval was only a matter of when, not if. After receiving my Dynon system, and beginning the upgrade process, I found reason to call Dynon on numerous occasions with questions on the install. They were all very helpful, and with each phone conversation I also inquired regarding AP status. It was always just around the corner. There was never any doubt that it would happen, only uncertainty as to when. These were all phone conversations, so nothing I have in writing to post here. Dynon didn't publish official promises on their website publicly, but direct conversations seemed more revealing. Do I think they lied? No, I believe they were genuine in their belief that the AP approval was just a matter of time.
I understand that if they were truly just waiting for the FAA approval, well that is a fickle beast, and it was in the middle of the COVID fiasco too. So I understand how the schedule slips. The crux of the issue here is not that it was delayed, but that it was dropped entirely, and without sufficient explanation or guidance, especially to those of us who already invested significant sums of money, based on very reasonable expectations provided by Dynon. Dynon themselves posted a rather lengthy mea culpa of sorts here in the forums on June 29, 2021, almost 1-1/2 years ago now, falling on their sword and saying sorry. As part of that post they give credence to the concept that Dynon changed their message to potential customers, but only after the 35 AP was dropped:
"Finally, know that ever since the Bonanza autopilot applicability narrowed, our team has been actively discouraging potential customers from buying in advance of actual autopilot availability if an autopilot is important to their project. We’ve strengthened the language on the website similarly. But we know that some of your panels predate that shift in expectations. Some Bonanza 33, 35 and other customers have bought and installed our products, expecting an autopilot that hasn’t yet been approved. We’re really sorry, and we are working to deliver on our original plans."
And that is the last we have heard on the subject. My criticism stands. No guidance, no explanation, no communication beyond this generalization almost 1-1/2 years ago. We shouldn't be hearing about this only in some general forum discussion either. To those of us who put serious time and money into our aircraft based on expectations from Dynon, they should be reaching out to each of us directly, and publishing specific details here in the forums as well.
Why was the 35 AP dropped from the A36 approval? I assume it was because of the FAA, but why specifically?
What were the issues with the 35 AP approval, specifically? Applicable to all older 35 models or some?
Why drop this entirely? Is there no work being done at all on solving whatever the problem is for the 35 AP?
How can they be "working to deliver on our original plans" when they provide no further information?
Garmin announced approval of their GFC500 for early 35 models on July 8, 2021 (a week after the long Dynon apology post)... and they began the certification process well after Dynon, and finished last year! So it is possible. Why can't Dynon finish it?
If Dynon truly wants to be transparent and forthcoming, then communicate. Talk to me Goose!
Michael,Please try not to read this as a point-by-point rebuttal. I'm going to answer your questions as best I can.
You have it exactly right. Early on, we thought we were getting the whole 35 line with the first approval. We were wrong.
Fair. Even now, we thought we'd have more velocity on approvals than we've had over the past few years. We've made some changes in the way we approach projects and our interactions with FAA to help speed this up. That's kind of a forward looking statement, obviously. We do still intend to return to the 35 models that fell off of that first approval.
We can't pin this on the FAA.
"In the old days" (ie before 2021ish), we would do a reasonable but not an exhaustive deep-dive evaluation of an airplane family, the market, how similar airframes are to each other, and then pick a representative airplane, get it in-house, get to work, and based on that early analysis transmit what models we thought we can approve to help let customers know what's coming. Communicating our early expectations was a mistake (that we try not to make anymore...see below).
Now this isn't going to help, and it's going to sound defensive, but the early 35s weren't definitively included in the 36 project. BUT, per the above, we certainly did set an expectation (see early messaging on the A36 here) that it was perhaps possible. It was based on the earnest hope and early analysis that the models were similar enough - more on that below - but we were wrong. We've learned that setting any expectations that we're not certain about is a mistake. We've also realized and internalized that a typical buying criteria is that "the whole mission is the autopilot", which we didn't place enough importance on early on. That's why today, we only publish current order of airplanes, and only for airplanes that we have in house (everything else is subject to change). We don't make predictions about model families until we're certain - ie, very close to the approval - and actively discourage people from buying a system if autopilot is the key for them like it was for you. That doesn't help you though, admittedly.
I'm going to simplify here, but to take an installation that is installed in an individual aircraft (in our case, a V35B and an A36) and apply it to other models, there has to be similarities on many dimensions, including (obviously) the installation hardware, flight characteristics, and another bunch of ways I won't enumerate. Every time we thought we had an airframe that was similar enough to include the early 35s, we were wrong, both with the original V35 series and the 36 series. You'd be surprised how small of a mechanical or other change across models/years can make the difference between "it works!" and "nope". Sometimes it's fitment, and sometimes it's more complex. In both of those programs, we discovered incompatibilities later in the engineering process (remember, we only have one R&D airplane on-hand).
We really are trying to make this right. It's going to take longer than we thought. Some evidence that we're making progress that won't apply to you, but does apply to the Beech family more broadly: Our early guidance also included the 33 series / Debonairs, and we currently have a Beechcraft 35-C33A Debonair (this is a 33 series, despite the confusing name) in-house to try to make good on that. It may not cover all of the 33s, but I I think of it as a down payment on making good on that early guidance. Why that airplane and not an early 35? At juuuust the right moment, one became available to us. (Before any of you ask whether you can lend us your airplane, realize you'd need to make an open-ended commitment. These days, we try to acquire an airplane that doesn't have a time limit on it).
Anyway, that's the whole story. “It’s The Only One I Got.”
Michael Schofield
Dynon