HDX Navigation Database USB Ports Not Read

aerojoe777

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Joined
Jun 24, 2025
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KHWD
I've switched from Airmate to Seattle Avionics as the database supplier because I had problems where the neither HDX would not recognize or use the databases on the mini USB stick. It seems that neither HDX is reliably loading/reading the databases from the USB stick. Yesterday, neither HDX would read the stick and when I got into the setup screen, it's as if the USB wasn't even there.

Since I had a pair of backup USB sticks from the previous database cycle, I installed those and the HDX would properly load the VFR and plates on both screens. Tried swapping sticks again and no luck with the new databases. Tried power cycling both to no avail.

I've had this issue previously and it went away for a few flights. When I got home, I took a quick look to compare the old and new USB sticks to see if any files were missing. They appeared to have a similar set of files.

I've attached a screenshot of the new database from the USB stick. Is there anything missing? Anyone else have this issue?

Joe
 

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Rhino

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Jul 20, 2009
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1,793
Having to swap flash drives isn't anything new. You should try reformatting them if they've worked previously. You should also use a formatting utility instead of Windows to format the drives. DO NOT format them as NTFS. FAT or FAT32 work fine, and exFAT seems to work as well, though you don't really need exFAT.
 

aerojoe777

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Joined
Jun 24, 2025
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3
Location
KHWD
Both sets were formatted FAT32. One set is Verbatim and the other set is SanDisk. Both sets have worked previously so it seems that during the update process using the SA Chart Manager, something changes despite the app shows the correct databases are installed.

When you say .."swap flash drives isn't new"..., are you saying this is a known issue that happens on occasion?
 

Rhino

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Joined
Jul 20, 2009
Messages
1,793
Yes. It has happened numerous times in the past. But usually drives that work don't suddenly stop working. It happens, but not often. Usually it's drives not being recognized at all. There's tons of complaints about both Airmate and SA on this forum too, so it's kind of a thing. There's entire threads devoted to SA complaints.
 
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