Our software team is still working on that issue that some customers are experiencing. It continues to be a complicated one as not all customers are experiencing it.Does the new software fix the next waypoint problem?
Sure, any data is useful to running these kinds of things down. Pulling diagnostic data from the system would be most helpful in this case. You can do this by plugging a USB into your unit and going to SETUP > SYSTEM SOFTWARE > EXPORT DYNON DIAGNOSTIC FILE > select this and push button #8 to export it. You can upload that data to us from your computer using the link here: Diagnostic File Upload LinkWould it help if I provided any data from my panel?