New Dynon screen went all white!

[Animosity2k]

So I had my Skyview screen sent back to Dynon to get repaired as the top half was going faint. They repaired some wires and put in a new screen. I had it installed the other day, flew for an hour or so. Went out tonight for a few hours and right as I was coming in to land for the evening the entire screen went white. I tried to shut it all down and back up but same issue! I've attached a photo, does anyone have any ideas?

 

[Animosity2k]

Did a reset w/ buttons 1 2 & 5 and it cleared, any ideas what may have triggered it?

 

[airguy]

Pull a Diagnostic file and send it to Dynon - they'll be able to tell you.

 

[Animosity2k]

I looked in log and don't see anything...

 

[swatson999]

Once again, the installation manual rears its ugly head and shouts out "READ ME". P. 21-2

Saving a Dynon Diagnostic File
In rare cases, Technical Support will request you to send a Dynon Avionics Diagnostic File. To accomplish this:
•Insert a USB flash drive into your SkyView USB port
•SETUP MENU > SYSTEM SOFTWARE > EXPORT DYNON DIAGNOSTIC FILE... > (one more right click).
•This file is too large to send in an email message. If Dynon Avionics Technical Support has requested that you send a Dynon Diagnostic File, go tohttp://www.dynonavionics.com/docs/upload.html to transmit the file to Dynon Avionics. Please reference any previous communications with Dynon Avionics Technical Support such as Case number, RMA number, etc

This is not the User Log file, and is not in human-readable format.

 

[Dynon]

It's super rare that we don't figure out what's up with something after we've had it here for repair, and all products go through multiple stages of both machine testing and human verification before they go back to you. All that said, it looks like this is probably hardware, and not something that you can fix in the field or with there. Do get back in touch with our support team, and if they verify my tentative diagnosis, they'll help expedite a solution.

 

[Animosity2k]

All good, you guys sent me a second screen and all seems to be fine so far.

 

[DBRV10]

Great Dynon support.......AGAIN!!!

 

[Animosity2k]

These guys are absolutely AMAZING. I've never had a company take so much time to walk me through issues. Thanks Don!