RSOD

[Tsperling]

Can folks share the process for correcting the RSOD. I have two Dynon Classics installed, and today the pilot screen flickered and then went to the RSOD. Scary. I tried cycling the power with the buttons and then with a manual switch, the screen would not boot and I would only get colored lines. I had a usb in at the time with Airmate charts.

This has happened once before in flight too, about a month ago. I cycled it at that time, and it came back up. Before today, I have cycled the screen 20xs in the hangar without problem. Then today!

1) What is the cause (bad screen/bad harddrive, USB stick, or something else)?
2) How do I get it repaired?

Thanks in advance.

 

[Tsperling]

As a further update...Dynon just called with an RMA--they are on top of it! Thank you.

 

[Tsperling]

Another follow-up on this. Just want to thank Dynon and their customer support team. Just top notch. Upon learning of the problem, Dynon promptly provided an RMA, and the repaired the screen and sent it back--all within just 1 week! Super impressive. Thank you Dynon.