second SV screen now needs sending back

[david.perl]

Last year i purchased two 10" SV screens. After bench testing the first developed a fault and had to be returned. I upgraded to a touch in the process which im very happy with.

A few days at the same time as upgrading to the new 13 software an error 5 code came up. I sent the diagnostics file to Dynon and have been told by King to return the unit as it has a memory issue.

Ive read elsewhere there was a batch of SV's with memory issues. Did i get both screens from that batch?

My beef is im having to stump up freight from the UK to the USA for repair. Ive paid for this once, now I have to pay again. In my view that's the manufacturer's responsibility.

At the moment im feeling

Dynon / Robert are you listening?

 

[aerofurb]

David - as per my comment on your similar post on the VAF RV-12 forum (although I don't think you're building a 12), did you buy your SV system from a UK supplier/dealer?

We bought ours from Harry Mendelssohn - the UK Dynon dealer. A couple of times we have sent items back to Dynon. We simply shipped to Mendelssohn and they shipped it free of charge back to Dynon. The return was similar but better - FOC all the way.

If you have 'heard' that there was a memory problem, did you ask Dynon if your equipment was affected by serial number?

I can't see how the customer service could be any better. I work in the general aviation business and from what I have seen in my time, Dynon rocks...!

 

[Dynon]

David - We try to be fair yet flexible with our warranty and other return policies, and we're especially sensitive to rare situations like yours when it's not the first time you've had to return something. We know being in the UK makes it worse. We're always willing to make exceptions when warranted, and we'll follow up with you directly to take care of shipping your display back to us at no cost to you.

 

[david.perl]

David - We try to be fair yet flexible with our warranty and other return policies, and we're especially sensitive to rare situations like yours when it's not the first time you've had to return something. We know being in the UK makes it worse. We're always willing to make exceptions when warranted, and we'll follow up with you directly to take care of shipping your display back to us at no cost to you.

Appreciate the response, its going Fedex today as its going to delay commencement of test flying so im keen to get it returned ASAP. . Ill await direct response from you.

 

[david.perl]

Had an email from Robert the President. He says he will personally take care of things and get this sorted. Im hoping they will turn this around quicker than 10 working days.

 

[david.perl]

I've been well taken care of by Dynon. They have gone the extra mile to sort my issues out in an expedited manner. Think i've just been unlucky to have parts needing returning for repair.