So if you want to know what Dynon Tech Sup is like

[lolachampcar]

So I go to update to V10 this morning. I know, I really should have just let Dynon do it when they do the touch screen but there were some neat features I was just itching to try.

For the first time in multiple updates, the process hung at 77%. No amount of on/off or back up battery disconnect was going to help it. It would boot to the splash screen (the Dynon Skyview screen) and hang.

I call Dynon, they send out an auto ISO creator for a USB drive then tell me how to get my Skyveiw system to boot from the USB. A half hour later, my system is booting and doing all the automatic network distribution of updated firmware (ADAHARS, Servos and the like). Fantastic.

Not only is the overall system well designed from a user standpoint but the support side is equally well thought out. Top that off with very nice people on the support side and how could you go wrong installing Skyview.

 

[preid]

Last year, a week before heading out on a long cross country I discovered one display was under the SB and the other hung at 70%, same scenario. Unfortunately, at the time they did not have the option provided to you and I needed to send the display back to be repaired, which took 2 weeks versus your hours..
What I am seeing is that support is constantly looking for ways to improve their level of expertise, your example appears to be one of those ways. Glad to see that they offer an option to do repairs in the field now.
thanks for sharing!

 

[lolachampcar]

They seem like bright, dedicated people that are constantly looking for ways to improve things. I guess I got lucky and was the recipient of one of those efforts.

 

[purlee]

Could not agree more!

I often cite Dynon's Customer Support as the way it should be done.

My own experience was in asking a series of quite complex questions, via email, when contemplating which system to buy. Within a couple of hours I had an email back, saying that the answers were a bit complex for email and could I supply a phone number.

I happen to be in New Zealand, half a world away from Seattle, but within 10 minutes I was on the phone talking to a Dynon employee, who answered all of my questions, in a conversation lasting the best part of an hour.

All the more impressive because it was a Friday afternoon in Seattle and the conversation started well after the time the man should have been on his way home for the weekend!

That, almost as much as any other factor, made my buying decision easy!

 

[Garrett]

Very well run company!!!!!!!!!!!

 

[Jonas]

I've gone through 4 planes now with the skyview system, the service has been outstanding.
In my last plane I filled it with Dynon and Garmin equipment. Each time the Dynon needed an update, It was a quick download, insert the usb, wait a few minutes and go flying.

Every time the Garmin gtn750 needed something updated it was a day trip to the certified service centre to do the same thing, and each time the tech somehow erased all of the configuration settings so that added a few more hours of me reprogramming the thing back in the hangar. That really turned me off from garmin... it's a homebuilt... I can plug in the sd card myself.

I've since sold that plane and now have the entire new panel filled with Dynon.

 

[DonFromTX]

Many of us have experienced the same caring individual attention from Dynon, and would not even think of changing to any competitors products because of that.