touch panel fault

[S5_aero]

hello,

recently i upgraded my panel with second screen and it is touch version.

so last time i was flying i got caution message and when i open it it was saying TOUCH PANEL FAULT. i tried to move the map with touch gestures but it didn't work the knob movement worked flawlessly so i restarted the screen and again it didn't work. after around 15 minutes in flight the message went away and touch screen started working.

this also happened before but i haven had everything properly setup so i assumed it was something with settings.

i have a screenshot of message and i also downloaded the diagnostic file. is the issue a software problem or is it hardware?

 

[Dynon]

That indicates a hardware problem, unfortunately. Give our support team a call at 425-402-0433 or at support at dynonavionics dot com for further help here.

 

[NASA515]

Got one of those "Touch screen Fault" Caution messages while flying yesterday.  It disappeared after about 5 seconds.  SV kept operating normally.  Don't recall if I utilized any Touch features after the event. 

Unit is a new build and has 35 hours in-service time.

Could download a diagnostic file if desired.

Bob Bogash
RV-12
N737G

 

[dynonsupport]

Bob:

Argh!

1. In the hangar, please do a Touch system test:
SETUP MENU > LOCAL DISPLAY SETUP > TOUCH SETUP > TOUCH TEST...

2. Follow up with Technical Support with the results - feel free to mention your favorite Tech Support rep in the subject line.

Got one of those "Touch screen Fault" Caution messages while flying yesterday.  It disappeared after about 5 seconds.  SV kept operating normally.  Don't recall if I utilized any Touch features after the event. 

Unit is a new build and has 35 hours in-service time.

Could download a diagnostic file if desired.

Bob Bogash
RV-12
N737G

 

[swatson999]

As mentioned elsewhere, this happened to me yesterday...like Bob, it went away after about 5 seconds.  I can both do the touch test and send a diagnostic file if that will help.

Here's what it did:

1772.44 2 10 1/10/2016 19:22 35.35217 -115.92189 4424 189.9 233 -11.9 19:22:34 TEXT SHOW alertTOUCH PANEL FAULT
1772.44 2 10 1/10/2016 19:22 35.35217 -115.92189 4424 189.9 233 -11.9 19:22:34 AUDIO PLAY SYS_CAUTION
1772.44 2 10 1/10/2016 19:22 35.35217 -115.92189 4424 189.9 233 -11.9 19:22:34 AUDIO PLAY SYS_CAUTION
1774.88 2 10 1/10/2016 19:22 35.35088 -115.92397 4392 190.7 233.1 -11.9 19:22:36 TEXT ACK TOUCH PANEL FAULT
1775.81 2 10 1/10/2016 19:22 35.35045 -115.92465 4381 191.2 233.1 -11.9 19:22:37 TEXT HIDE TOUCH PANEL FAULT


and that was it...never reappeared, but still..I SURE HOPE this doesn't mean a hardware problem requiring IRAN by the factory

 

[swatson999]

Again tonight...sigh.

 

[swatson999]

And again this weekend, over about 6 hours of flight, happened 2-3 times.

Dynon, what do you want from me re: this? If it's a problem that needs to be addressed, then I'd like to get it addressed sooner rather than later.

This is 3 posts now where I've said I got this fault, and no response...what gives?

 

[Raymo]

Steve,

I would suggest going with reply #1 above, since it appears to be the same issue.

 

[Dynon]

Steve - Sorry for the delay here. Yes, please do get in touch with our support team directly at 425-402-0433 or support at dynonavionics dot com so that we can help you personally. Yes, we will probably need to see it here.

 

[swatson999]

Steve - Sorry for the delay here. Yes, please do get in touch with our support team directly at 425-402-0433 or support at dynonavionics dot com so that we can help you personally. Yes, we will probably need to see it here.

Thanks...already done. Although it passed the test, you guys did give me an RMA # so it's on its way to you. Thanks for the help!

Steve