Touch screen non-responsive after 1 hour

[Bobo]

+1 touch screen failure.

I just received a new skyview 10" HDX system.

Worked great for an hour, then the touch screen quit responding. Can't initiate the touch setup of course.

I sent an email to Dynon support. Very disappointing.

Bobo

 

[prepperpilot]

$hit happens for sure. Sorry about your frustration. I'm sure you will be sent new one.
My install went with no issues. Everything worked. The first time.
Friends with Garmin have had same frustration over the years.

 

[Bobo]

Thanks. Hopefully I'll get back on track soon.

 

[Bobo]

Update: David with dynon sent me a config file, I loaded it and it fixed the touch screen problem. This is why I purchased dynon equipment. Great company!

 

[Bobo]

Update 2: touch quit working again. Dynon sent a new 10"hdx screen and it does the same thing: Touch works for 30-90 minutes, then touch quits working. Possibly temperature related, touch works on initial startup each day. Everything else works fine (adahrs, EMS, gps, map, pfd).

 

[prepperpilot]

Update 2: touch quit working again. Dynon sent a new 10"hdx screen and it does the same thing: Touch works for 30-90 minutes, then touch quits working. Possibly temperature related, touch works on initial startup each day. Everything else works fine (adahrs, EMS, gps, map, pfd).

That is very strange indeed. I have started up my HDX at 20F. Now it was not super fast boot up but have not had any issues in 3yrs of use. Never had touchscreen issue. Stupid question. But are you running it off a power supply? Voltage is steady at 12v or greater?

 

[Bobo]

Running off a concorde battery maintained by a charger. Thought it could be voltage related so I shut off the charger before bootup two mornings. The voltage was low 12 volts when the touch quit working the first time and high 11 volts the second time.

Also tried an earthx battery. Same result at 13+ volts.

Afaik the screen has an internal power supply which can accept 10-30 volts DC.

I'm in communication with David at dynon. He's been extremely helpful.

 

[prepperpilot]

Running off a concorde battery maintained by a charger. Thought it could be voltage related so I shut off the charger before bootup two mornings. The voltage was low 12 volts when the touch quit working the first time and high 11 volts the second time.

Also tried an earthx battery. Same result at 13+ volts.

Afaik the screen has an internal power supply which can accept 10-30 volts DC.

I'm in communication with David at dynon. He's been extremely helpful.

Mmm? It is strange that you got 2 units in a row..... And same issue. Thank God your under warranty. Dynon has never let me down.
David is great. Helped me out with my fuel tank calibration... Not fun.
Best of luck.
You know... Airplanes...