So we do monitor the forum pretty actively - we actually read every post. We try to do a little less technical support on here these days, in part to consolidate support issues with our tech support staff - who have their own ticketing system, tools, etc that work together.
As for v16: I wish I had better news to share. It's been slower than we planned, by a lot, as those of you that have been waiting know. There's a good amount of autopilot performance work that we hope will be well-received, but we also don't want to raise expectations on there being a feature list that has been growing and growing endlessly. You do deserve a more meaningful update though - I'll see what I can do to pull one together.