Airmate data

RV6-KPTW

Member
Joined
Nov 21, 2010
Messages
93
Location
X26
Anybody (else) having an issue with Airmate? I renewed in February, paid and received the acknowledgement email, and it has been radio silence since. I have sent several emails, have received none, and the download app no longer works for me either.
 

Rhino

Well-Known Member
Joined
Jul 20, 2009
Messages
1,849
 

Thinder

New Member
Joined
Jul 30, 2024
Messages
12
I literally just subscribed yesterday and can't even get the data manager to connect or the USB to format. Phone number was disconnected and no response yet via email. Seems pretty crappy. I'm just getting a refund and going to Seattle Avionics
.
 

Thinder

New Member
Joined
Jul 30, 2024
Messages
12
Update:

I just received an email reply from airmate. They apparently send me a receipt email with the information but its from a weird email address. Myreil Management. it was in my spam. Im still cancelling.
 

Kevin D

New Member
Joined
Jul 9, 2019
Messages
21
I have been using Airmate for several years.
Downloads and uploads have worked well.
They are in Europe, email has worked fine the couple times I needed resolution on billing / password

Kevin D
 

RV6-KPTW

Member
Joined
Nov 21, 2010
Messages
93
Location
X26
This is now resolved. I did not have that Myreil email address but I now do. I did hear back from Airmate yesterday after posting here and on the site. The explanation offered is that my emails (all of them including my order confirmation notice) were lost in the shuffle. So maybe some system upgrade issues at Airmate?

Anyway, I now have the phone number and a new email address for future use. As an aside, with the exception of some minor data issues, this service has been very reliable and very helpful. I use the data all the time.
 
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